Delete your Retite account
This page explains how to delete your account in Retite, the app for learning English vocabulary for iPhone and Android by Retite Ltd, and what happens to your data when you do.
Delete your account in the App
- Open Retite and sign in to the account you want to delete.
- Go to Settings → Delete account.
- If you signed up with an email and password, enter your password. If you signed in with Apple or Google, no password is needed.
- Tap Delete account and confirm.
Your account is deleted straight away and this cannot be undone.
Request deletion by email
If you can't open the App, email support@retite.app with the subject Data deletion request, from the email address on your Retite account. If you no longer have access to that address, tell us which address the account uses and we will ask you to confirm that the account is yours. Never send us your password.
We answer within one month and confirm when the deletion is complete.
What we delete
When you delete your account, we delete from our live database straight away:
- your account and profile: name, email address, password hash and the link to your Apple or Google sign-in;
- your saved words, learning progress, learning preferences and settings;
- the push notification tokens of your devices;
- the link between your account and your device identifiers for install attribution, and the events waiting to be sent to Adjust.
What we keep and for how long
- Backups: deleted data stays in our encrypted nightly backups until they are replaced, within about 15 days.
- Server logs and diagnostic logs from the App: up to about three weeks, then deleted automatically.
- Crash reports: up to 90 days at our crash reporting provider.
- Analytics events: kept by our analytics provider under your account ID and the analytics ID of your installation, without your name or email address. Ask us and we will have the provider erase them.
- Install attribution: what Adjust and Google have already received is kept under their own retention policies. If you want Adjust to erase the data it holds about you, ask us before you delete your account: afterwards we no longer have the identifiers Adjust needs to find it.
- Review history and reports about dictionary entries: we remove your account ID from them and keep the anonymised records to improve the dictionary and the review schedule.
- Subscription records: the store's transaction or purchase identifier and the subscription status, with no link to you, so that the subscription can be restored to another account on the same Apple ID or Google account, and to keep the records the law requires.
- Where the law requires us to keep data for longer, for example for tax, we keep it for that period only.
Delete some data without deleting your account
To erase your analytics data or the data Adjust holds about you while keeping your account, email support@retite.app from the address on your account and say what you want erased. You can delete saved words one by one in the App.
Subscriptions
Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings. Deleting the App from your device does not delete your account.
More about how we handle your data is in our Privacy Policy.